CV Profile No.60559

Experience in the following industries :

• Call centers, hotlines
• Consumer goods
• Distribution, selling, wholesale
• Marketing, communication, media
• Tourism, leisure activities

Professional experience

• Customer Success Manager
• Nsoroma GPS Limited
• Since 02.2021
• 1. Prospecting for new Accounts. 2. Training and on-boarding clients on Vehicle Tracking Platforms. 3. Managing clients’ accounts and creating value. 4. Managing B2B and B2C relationships.

• Sales Manager
• Sales Horde Africa
• 03.2020 - 08.2020
• 1. Recruiting, training and developing high performing Sales Representatives. 2. Driving new business initiatives. 3. Creating awareness for company product. 4. Reporting and administrative activities.

• Business Development Personnel
• Win-Tech Air Conditioner & Refrigeration Services
• Since 01.2019
• 1. Introduction of online sales channels. 2. Increment of total sales volume using online channels. 3. Championing excellent customer service. 4. Employing certain relevant Digital Marketing tools for business expansion.

• Retail Outlet Manager
• Nallem Clothing Limited
• 02.2018 - 02.2020
• 1. Increase of Outlet’s monthly sales. 2. Hitting and exceeding Shop Target on many occasions and hence wining the PUSH THE SALES campaign on three consecutive times. 3. Building and enhancing excellent relationships with clients and thereby increasing clients’ commitment. 4. Answering queries from customers by phone, email and in person. 5. Ensuring all customer issues are resolved in a timely manner. 6. Setting high retail standards for my outlet.

• Sales Personnel
• Nallem Clothing Limited
• 12.2016 - 02.2018
• 1. Managing the day to day running of the shop. 2. Sell the products of Nallem Clothing. 3. Conduct periodic stock take. 4. Implementing measures at ensuring that stock shortages and excess are eliminated in operations. 5. Ensuring proper records are kept in the following: Sales Records, Stock Records, Machine Records and Attendance records