CV Profile No.57596

Experience in the following industries :

• Call centers, hotlines
• Education, training
• Pharmaceutical industry
• Social, public and human services
• Transport, logistics, postal services

Professional experience

• Paralegal
• Caritas Lebanon
• Since 05.2019
• Assisted attorney in the trial phase of litigation, including reviewing local court for the correct preparation of trial documents such as notebooks, exhibits, and drafting motions. Open new case files with appropriate correspondence, pleadings, and discovery information based on the type of case. Conduct basic interviews with refugees at UNHCR in order to assess legal and urgent protection. Provide legal information to beneficiaries on the main legal issues encountered. Plan and facilitate awareness sessions, preparing lawsuits. Met deadlines consistently when preparing and ling court pleadings. Coordinated case information by meetings with beneficiaries, experts, and other professionals.

• Customer service supervisor
• Haddad
• Since 08.2016
• Improved customer service standards by assessing staff performance and offering constructive feedback. Elevated performance with skilled supervision, training, work direction, and guidance for personnel. Manage a team of assigned customer service representatives and ensure they comply with company guidelines particularly related to the quality of service. Monitor or reviews calls or other correspondence between representatives and customers. Investigating and solving customer service complaints. Strategizing and monitoring the daily activities of customer service operations