CV Profile No.45524

Experience in the following industries :

• Tourism, leisure activities

Professional experience

• Operations Executive
• MBE Canada Inc, Pakistan
• Since 10.2020
• • Manage day to day operations in the department. • Create effective customer service procedures, policies and standards. • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. • Implement an effective customer loyalty program. • Maintain accurate records and documents all customer service activities and discussions. • Asses service statistics and prepare detailed reports on your findings. • Hire and train new customer service agents.

• Director of Food and Beverage
• Grand Plaza Gulf hotel, Saudi Arabia
• 12.2018 - 10.2020
• • Look after and monitor all food and beverages outlets and ensure all facilities appropriately available to the customers • Direct staff duties, schedules, monitor staff performances and to assist in motivation of staff. • Administration duties involving office work • Plan, organize, direct, control and evaluate the operations of restaurant, Coffee shop, cafeteria and all other food and beverage related • Ensure quality checks on the supplies received from chain of suppliers • Supervise banquets operations

• Food & Beverage Manager / Duty Manager
• Shady Rest Hotel, Papua New Guinea
• 12.2013 - 09.2018
• • Oversee and monitor gym and ensure all facilities appropriately available to the members • Direct staff duties, schedules, monitor staff performances and to assist in motivation of staff. • Administration duties involving care and maintenance • Plan, organize, direct, control and evaluate the operations of restaurant, bar, cafeteria and all other food and beverages related services • Direct staff duties, schedules, monitor staff performances and to assist in motivation of staff. • Monitoring room services and ensuring customer satisfaction at all times • Ensure quality checks on the supplies received from chain of suppliers • Recruit staff and oversee staff training

• Asst. Food & Beverage Manager
• Double Tree by Hilton, Tanzania
• 05.2013 - 09.2013
• • Plan, organize, direct, control and evaluate the operations of restaurant, bar, cafeteria and all other food and beverages related services • Oversee and monitor gym and ensure all facilities appropriately available to the members • Administration duties involving care and maintenance

• Rooftop Manager / Duty Manager / Floor Manager / Food & Beverage Outlet Manager
• Holiday Inn, Tanzania
• 05.2011 - 03.2013
• • Direct staff duties, schedules, monitor staff performances and to assist in motivation of staff. • Monitoring room services and ensuring customer satisfaction at all times • Administration duties involving care and maintenance • Recruit staff and oversee staff training • Control inventory and to monitor revenues • Assist management in setting up price lists and to constantly monitor and implement changes on need basis.

• Food Service Manager
• Thyme Restaurant, Pakistan
• 09.2008 - 02.2011
• • Plan, organize, direct, control and evaluate the operations of restaurant, bar, cafeteria and all other food and beverages related services • Negotiate arrangements with suppliers for food and beverages • Ensure quality checks on the supplies received from chain of suppliers

• Pool bar Supervisor
• One World Hotel, Malaysia
• 09.2007 - 09.2008
• • Responsible for effectively managing entire operations of the Pool Bar • Determine types of services to be offered and implement operational procedures • Ensure quality checks on the supplies received from chain of suppliers

• Management Trainee
• Sheraton Langkawi Beach Resort, Malaysia
• 05.2007 - 08.2007
• • Learning different aspects of restaurant and bar operations • Performing basic activities related to customer management, order fulfillment and restaurant operations. • Providing customer assistance of highest standards.