CV Profile No.63066

Experience in the following industries :

• IT, software engineering, Internet

Professional experience

• IT Support Technician
• Xtranet Solutions ~ Shearwater Adventures
• 06.2013 - 01.2014
•  Day to day monitoring and administering core system of the company.  All hardware and software solutions for the company.  Telecommunication support for the entire organization.

• Senior ICT Engineer
• Ambrose Consulting ~ Africa Albida Tourism Group Zimbabwe, Zambia, and Botswana
• 01.2014 - 07.2021
•  Responsible for planning, processing, and performing all jobs in an efficient manner with no assistance from the supervisor.  Conduct system analysis and development, with limited support from professional staff, to keep our systems current with changing technologies.  Responsible for analysis of current programs including performance, diagnosis, and troubleshooting of bugs, and designing solutions to problematic programming.  Help Desk Management i.e., Fresh-desk and WHMS  Search, summarize, and keep the team abreast of strategic information from all sources.  Provide feedback to analysis/training staff about performance considerations/usability issues concerning software specifications and implementation.  Research and recommend software tools to management.  Review, to the extent possible, changes in code and the environment that will affect system performance.  Responsible for the start and completion of the Lokuthula Lodges Zimbabwe Fiber Wi-Fi project.  Responsible for the start and completion of the Ngoma Safari Lodge Botswana Fiber Wi-Fi project.

• Group IT Manager
• Medical Investments Limited ~ The Avenues Clinic, Harare, Zimbabwe
• Since 08.2021
•  Implementation of ICT infrastructure in alignment with the overall organizational strategy.  Preparation of ICT budgets, forecasts, and projections, as well as the respective budget presentations for review by the CFO  Provide specialist advice, guidance, and support regarding legislative matters, and change management processes relating to new people projects and structural reforms.  Continuous development of the ICT strategy and policy.  Analysis of the company’s performance against targets and preparation of review reports.  Ensure data security, integrity, and access control as the custodian of the administrative profile.  Management of external service providers and ensuring they maintain the agreed regulations.  Provide a redundant succession plan which will ensure continuity in the ICT department.  Risk management and compliance with the set industrial standards.  Oversee the identification and appropriate management of ICT business risks across all functional areas.  SLA management, negotiation, and re-structure to suit organizational strategy.