CV Profile No.60899

Experience in the following industries :

• Agriculture, fishing, aquaculture
• Call centers, hotlines
• Consumer goods
• Food-processing industry
• Social, public and human services

Professional experience

• Sustainable Supply Chain Analyst
• ECOM GHANA
• Since 01.2022
• • Gave the visibility of the market and traceability to clients. • Created and emphasized the various products available. • Created the Road Map for the sourcing of Maize and Soybeans in the Northern, Middle, and Central belts of Ghana. • Collaborated with producers to diagnose and prevent management and production problems. • Helped Communities to thrive and become enduring hubs of social, environmental and economic livelihood for their residents. • Monitored and collected data on current operations, including scheduling, sourcing, warehousing, production, and delivery. • Gathered data on each step within the supply chain, using it to recommend changes to reduce cost. • Engaged the stakeholders in the field, including farmers, partners, donors and bring inputs about the program needs, challenges, learnings and work together on solutions. • Negotiated and drafted MOUs with vendors and carriers to secure the best pricing and ensure contract compliance. • Maintained a friendly and professional relationship with vendors while promoting company initiatives and values. • Created performance reports for management to review. • Enhanced planting programs by gathering and analyzing local market and evaluating current participation data.

• Extension Officer
• ECOM GHANA
• Since 01.2022
• • Provided consultations with farmers and agricultural businesses such as talks, guidance, and demonstration on the latest technologies related to Agriculture. E.g.: Precision Agriculture. • Liaised with organizations to support farmers financially in acquiring Agricultural inputs. E.g: GIRSAL • Supported farmers with the marketing of their inputs via digital platforms or through vendors. • Supported farmers to engage in extra livelihood activities to support their families.

• Project Manager
• ECOM GHANA
• Since 10.2019
• Assisted the Director of Business incubator in facilitating entrepreneurship and small business development. • Assisted in developing and coordinating the delivery of new and existing entrepreneur programs developed by ECOM or in conjunction with partners, stakeholders, or affiliates. • Made a presentation to the community about ECOM services and entrepreneur programs developed by ECOM or others. • Launched Products and drove the business for Agro Inputs. • Led the team in Marketing Farm Management Services (Incubator project) to Agriculture Businessmen in the urban. • Led the team to create rural awareness for emT (Incubator Project) among Farmers across Ghana. • Led the team to Create rural and Urban awareness for Layaway (Incubator Project) in 6 Regions. • Instructed trainees in product development, sales and machine use. • Advocacy on ECOM’s rural prosperity agenda.

• Sales & Marketing Lead
• ECOM GHANA
• Since 10.2019
• • Advanced the operations of ECOM developing and maintaining effective marketing communication, with special emphasis on digital marketing • Achieved Sales Target of GHS 1,200,000 within 4 months • Based on the technical information provided by the Agro Inputs Team, I trained the customers on the use of agro-inputs and recommend Crop Doctor Brands to the customers. • Trained and collaborated with the Sales Team, shared leads and inquiries received from customers, especially opportunities for sales executives to visit and secure significant sales by physical calls. Aligned with the Sales Team Lead and Business Head on strategy and new development. • Created a prospective client of 200 between November and December 2021 while on-boarded 70 of the prospective clients by the close of December 2021 for Layaway (Hire Purchase) • Led the team to run a survey with the Commercial Farmers in Nigeria with regard to our Commercial Machines for farming. • Closed deals via cold calls with clients for the Marketing team to execute.

• Relationship Manager - WAF
• ECOM GHANA
• Since 10.2019
• Designed processes and procedures, trained new hires, and make sure that all clients were satisfied. • Assisted in developing and maintaining strong customer relationships with new and existing clients, community and stakeholders group, those inquiring about services, and partner organizations. • Efficiently and effectively performed the support role of the Call Center - responded to calls from customers and the sales team, registered new customers, and trained/guided the caller through the ordering process - either to use Empower App or by entering into the web portal, completed the order registration/submission/confirmation / USSD payment process • Followed up with the operations team on the execution of the order. Communicated the delivery status to the customer and check on the delivery status. • Led the team to assist in the Group Premium payment and Digital Premium payment to Ghana and Ivory Coast farmers. • Led the team to run a survey for HR and Kiteko Lite • Supported Kiteko Lite in training the Drivers and explained the objectives of the Lite and the call center collaboration. • Handled complaints from farmers, PCs, and FHs and created a lasting relationship with them. • Prepared and shared monthly reports with the Business Head and Sales Team Lead as per the format and frequency required by them. • Helped in translating Chinese – English with our China partners.

• Client Services Executive
• Sign Language Limited
• 01.2019 - 06.2019
• Marketed, organized, and ensure availability and visibility of all Billboards in and outside Accra for top brands. • Negotiated with clients to get the best price than competitors • Managed communication between partners and the internal team • Supported and helped partners organize events, campaigns, and tie-up to increase sales and revenue. • Successfully increased business revenue from 4,000 euros to 12,000 euros within 3 months • Wrote monthly, quarterly and yearly reports with the use of Microsoft Office Suite. • Prepared PowerPoint presentations for prospective clients.

• Administrative / Personal Assistant
• Super care Ltd
• 09.2018 - 12.2018
• Assisted the Executive Chairman on lines of communication particularly in Chinese where I translated it to the understanding of the Chairman and ensured that it meets the company’s requirements. Prospected for new business as well as renewed existing contracts with cassava growers. Captured market intelligence on competitors and furnished customer service department for onward action. Liaised with all Chinese partners and companies on quotations and proposals and reported to the Chairman.

• Concierge Services / Marketing Executive
• Sueghard Tech Limited
• 10.2016 - 08.2018
• Developed a growth strategy focused both on financial gain and customer satisfaction for the banking sector • Hired, Trained, and supervised a small team of administrative staff to support the company’s outsourced project • Top-level communication, writing, and research skills. • Set up travel arrangements, itineraries, airline reservations, shuttle service, and hotel accommodations. • Designed spreadsheets, slide shows, presentations, charts, graphs, and other documentation as needed.