CV Profile No.47360

Experience in the following industries :

• Education, training
• IT, software engineering, Internet
• Telecom

Professional experience

• IT Lead
• Vivaldi Inc
• Since 05.2021
• Testing new technologies to be implemented for customers including systems, software and upgrades Provide and develop training manuals for Junior IT staff on new systems and technologies as demanded by regional IT. Develop a monitoring tool to monitor management of internet performance, connectivity, and resource usage. Provide day-to-day remote assistance via phone and other remote software based applications like (team viewer, Any desk, MS Teams).

• Senior ICT Officer
• SOS Children's Villages Sierra Leone
• 06.2019 - 03.2021
• Performing system administration task on Azure these tasks may include Active Directory Account Administration, office 365 Mailbox administration, approved by ICT manager. Conduct needs assessment and develop proposals on ICT4D projects for our beneficiaries in ECD and youth empowerment. Manage ICT Help Desk daily and make sure issues are attended to in the national office and colleagues in the fields are resolved in the most efficient manner within the least turnaround time using remote technologies and Submission of Help Desk Activities Summery Report to Head of ICT at end of every week. This report will be a prominent part of the departmental monthly activity report. Install, troubleshoot and maintain standard licensed desktop software applications like Microsoft Office suite, sage, Cloud /web base Applications etc. also maintain standard licensed desktop operating systems like Microsoft Office 365 Suite and Windows 10.

• EUS / IT Executive
• ISON BPO Limited
• 11.2015 - 05.2018
• Provide networking/desktop support and perform account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to agents and support staff.   Successfully deployed a new ACD System for agents (AVAYA) and training of staff on the handling of Complaints, request or queries from customers using the system.  Managing and Maintaining windows Severs and clients. Created web portal to transform previously archaic intranet into a dynamic website improving communication flow, updates about new products and services adding an effective sales tool for center reps. Ensures 99.9% compliance on the use of the workstations and related accessories for agents. Regularly update ICT fixed asset inventory based on the above fixed asset inventory.