CV Profile No.42851

Experience in the following industries :

• Banking, insurance, finance
• Education, training
• Government services
• Social, public and human services
• Transport, logistics, postal services

Professional experience

• Assistant Program Director
• Resources for Human Development, Inc.
• Since 03.2018
•  Implement the values, vision, and mission of Resources of Human Development.  Ensure program operates within the RHD corporate values.  Assist the Program Director in the development and maintenance of program budget.  Develop strategies to maintain residence budgeted census.  Participation in the development and oversight of a staff-training program.  Supervision of staff including clinical, supportive and administrative supervision.  Complete and assist staff to complete documentation in the database.  Ensure program compliance with all licensing, regulatory and/or contractual obligations.  Develop and maintain quality assurance reviews of service documents and charts.  Develop and maintain an effective working relationship with other community agencies.  Participate in weekly on-call rotation both in-person and/or telephone availability to the program including covering shifts to ensure service delivery and program compliance.  Assist in the coordination of staff coverage for all shifts.  Attendance at supervisory meetings with the Program Director as scheduled.  Attendance at Hope House Management Team meetings as scheduled.  Performance of related duties as needed.

• Program Director
• Person Directed Supports, Inc.
• 08.2017 - 02.2018
•  Demonstrate effective administration of assigned programs.  Responsible for the acquisition, supervision, promotion and discharge of employees.  Direct the work of Assistant Directors and Program Managers and nursing staff.  Display principles of good management and apply principles in daily work performance.  Ensure program staffing needs are adequately met in all community homes and programs.  Coordinate allotted work schedule and assigned duties; effectively perform on-call duties.  Abide by the established policies and procedures of the agency, County and State laws.  Offer direction and supervision for all Direct Support Staff and Program Specialists.  Notify the Chief Operating Officer in an accurate and timely manner of unusual incidents, problems, and changes in programmatic needs.  Assist in the planning and development of programming budgets.  Provide inputs to the Chief Operating Officer to facilitate contacts with County, State, Day Programs and Community Services.  Ensure that programmatic and behavioral routines are followed as established and established procedures are followed when making changes.  Participate in the training and evaluation of all support staff.  Attend supervisory meetings, and conduct staff meetings and professional development.  Manage individual or personnel grievances and report or refer same to the COO for action.

• Human Resource and Development Specialist
• PPL Gold Credit Union
• 07.2016 - 07.2017
•  Administer benefit programs including health insurance, life insurance, disability insurance, 401k, and COBRA in a confidential, accurate and effective manner.  Process payroll and related items including taxes and deductions.  Develop, implement and maintain procedures, manuals and training programs to enhance employee job performance and overall credit union performance.  Monitor and track training progress through tests, observation and manager feedback.  Ensure effective, fair and consistent management of employees throughout the organization, and ensure that the employee handbook is current and comprehensive.  Identify opportunities and make recommendations to increase performance, increase employee engagement, and strengthen the credit union culture.  Identify legal requirements and reporting regulations and help ensure current policies, procedures, and associated actions are in compliance.  Maintain organized and confidential employee records and reports.  Maintain training materials and manuals in an organized and accessible manner.  Assist in hiring and separation of employees and perform other duties as assigned.

• Supervisor/Manager
• Resources for Human Development, Inc.
• 12.2015 - 06.2016
•  Implement the values, vision, and mission of Resources of Human Development.  Serve as a positive role model for direct support staff and consumers within my unit.  Establish daily schedule for each consumer in conjunction with program specialist.  Ensure that effective goals have been established for each consumer.  Ensure that consumers have all required medical and psychiatric care as per regulation.  Develop a daily schedule to meet the needs of the consumers, as per the ISP.  Maintain the unit budget with the guidelines of the overall program budget.  Conduct monthly team meetings and assist with 24 hours on-call responsibilities.  Ensure that consumer database is accurate and up to date.  Assure quality and/or compliance with licensing requirements/6400 regulation.  Maintain cordial relationship with clients’ family members &county personnel.  Complete fire drills, time-sheets, medical appointments, and all other reports.