CV Profile No.41828

Experience in the following industries :

• Engineering, development studies
• IT, software engineering, Internet
• Telecom

Professional experience

• Billing & Customer Management Engineer
• Lonestar Communication Corporation MTN LBDI Bld. Congo Town, Tubman Boulevard
• Since 12.2019
• Manage and administer Billing Application both Database and Unix users Monitor file count and trend analysis, reprocess all failed CDRs from switch (HLR) Responsible for detecting, analyzing all potential revenue leakages, and billing fraud issues Ensure billing accuracy for all Postpaid and Roaming subscribers and providing monthly bills to subscribers as per due dates Investigate, Analyze & troubleshoot reported issues, providing workaround if possible Create application users for service centers and customer care representatives with required privileges to resolve customers complaints Provide secondary support to customer care back office team using billing applications Provide firsthand training for all customer support staff using billing application Provisioning and Batch activation of free prepaid/postpaid Sim cards for Sales and Distribution use Manage and Administer KYC application as per regulatory requirements Ensure all fraudulent numbers (Sim Box) are captured and blocked by sim box detection system

• IT Assistant
• Liberia Cement Corporation (CEMENCO) Heidelberg Group. Somalia Drive, Monrovia
• 12.2017 - 11.2019
• Install, manage, and administer Active Directory on SQL database servers and system Ensure regular database backup, storage, and recovery at all time. Install, manage, administer, and support WeighBridge staff and application (DataOne) Provide primary and secondary support to Customer Service staff on company’s financial application (SUN Infor System & EAM), Plan and execute local testing in test environment in case of new functionalities. Escalate further using Cherwell ticketing system Provide technical support (Desktop, network connectivity, Printers, Scanners, and other IT equipment) to End Users. Develop customize report as required from time to time Provide firsthand training for all Staff including MS Office suite TEAMS, Yammer, and other application

• Enterprise Application Support Engineer
• Lonestar Communication Corporation MTN LBDI Bld. Congo Town, Tubman Boulevard
• 06.2014 - 10.2017
• Managing, supporting, and troubleshooting all technical issues with Sim Registration application (Axon Face2Face Mobile & Web GUI) for field agents and all internal customers Supporting and monitoring Revenue Assurance Fraud Management Application (SUBEX) Monitor and manage the progress of various stream stages Function as a nominated contact for logging cases with SUBEX Limited Technical support Work closely with DBA and support the Revenue Assurance Analyst at each stage of the RA data flow life cycle. Support and assist Customer Service staff in resolving all technical issues on the EVD (Electronics Voucher Distribution) portal Assisting in the design, delivery, improvement of the Intranet other in-house software and data reporting format Training internal customers and field agents on how to use existing software and POS Terminal efficiently and effectively Assist in updating the Intranet with contents, Policy, Media Arts, Forms. Prepare monthly Enterprise Applications and Subscriptions status report for submission to OPCO Management and Regulator. Coordinating the MOP of all Changes made on the system through the Change Approved Board weekly meetings