CV Profile No.37131

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Distribution, selling, wholesale

Professional experience

• Customer Representative Executive
• VFS Global India, Chamber of Commerce and Industry India in Congo (CCIIC) Pvt. Ltd (for Govt. Project) Kinshasa, DR-CONGO
• 02.2012 - 02.2014
• Resolve customer complaints in a prompt and professional manner, monitor customer care strategies, collaborate to ensure customer satisfaction. Maintain good relationship with clients. Greet customers entering establishments. Answer customer’s questions and provide information on procedures and policies. Receive payment by cash, cheque, credit cards, vouchers or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change. Calculate total payments received during a time period and reconcile this with total receipts generated. Compute and record of total transactions & Maintain Receipt Register. Maintain entries of cheques received from applicants & at the end of the day to ensure that Cash & Cheques are tallied as per system generated reports.

• Operator/ Admin
• Aide-et-Action Congolese (an International NGO) Kinshasa, DR-CONGO
• 04.2014 - 02.2015
• Handle administration requests and queries from Senior Managers. Write & distribute email and forms. Develop and maintain a filling systems. Update & maintain office policies and procedures. Maintain contact lists, submit and reconcile monthly expense report. Facilitate community mobilization drive process with center and ensuring the required enrollment in the courses. Mobilization, Training and Placement. Support candidates in achieving sustainable livelihood skills. Establish good networking with reputed business establishments in respective sector. Maintain center in day to day activities. Case studies of candidates.

• District and Zone Leader
• Ghana Accra West Mission(LDS Church Volunteer Mission Work)
• 03.2015 - 12.2017
• Planning for district council meeting with the district members Planning for zone training meeting with district leaders. Planning for the meeting with the Mission President and the Assistant’s to the Mission President. Supplies items to the missionaries and working found. Taking care of the areas and missionaries. Doing the assignment, Interviews, Provide budget, Health care.