CV Profile No.35771

Experience in the following industries :

• Education, training
• Food-processing industry
• Government services
• Hotel business, catering
• Tourism, leisure activities

Professional experience

• General Manager
• Maestros Hoteleros
• Since 10.2009
• Consulting firm focused in the Hospitality and F&B industry specializes in developing companies whose purpose is to provide services that meet basic human needs like sleeping, eating and drinking. NEW PROPERTIES - Business Plan (marketing, opeartional, financial, human resources, RSC) - Findind Funding - Licensing and permissions management - Project Manager role assumption - Personnel recruitment - Start up and daily management EXISTING PROPERTIES - Operational, financial and sales audits. - Development and implementation of improvement plans. - Development of training programs to improve teamwork performance thereof. - Due dilligence - Staff meetings arrangement to follow up the results from the implementation of the improvement plans

• Professor of University
• Rey Juan Carlos University
• Since 09.2017
• Professor of Strategyc Management. Degree in Administration and Business Management + Marketing /Tourism or Law. Degree in Finance and Accounting. Professor of Turist Transport. Degree in Administration and Business Management + Tourism. Professor of Human Resources Management. Degree in Human Resources and Labour Relations. Professor of Information Systems Management. Degree in Aeronautical Engineering. Professor of Business Models. Degree in Aeronautical Engineering.

• Key Account Manager
• Timecost Sinergy Group
• 09.2008 - 05.2010
• Group of private and independent companies structured in six inter-related business areas offering global management service for any type of meeting or event. • Identification of KA's, defining specific strategies. Developing, monitoring and controlling personalized action plans for each of the KA's. • Growing the business from one account to over 10 major accounts generating € 0.4 million within one year. • Forging new business alliances with public and private Institutions, foundations and multinational companies increasing client portfolio. • Working with the sales department to jointly establish sales forecasts; conveying these forecasts to the customer-service and product departments on a weekly basis to ensure timely service delivery. • Had responsibility for product development and for increasing the service/solution portfolio, creating and implementing sales arguments for each of the services provided.

• Business Development Manager
• IDH Comercial Hotelera
• 09.2007 - 09.2008
• Company specialized in the commercialization of independent hotels and hotel chains. Joined this start-up company at the point of inception, defining the business strategy and the work process. • Established the corporate culture through corporate policies and sales procedures designed to meet the growing demands of independent hotels. • During the period 2007 – 2008, 30 independent hotels (4* and 5* categories – 2500 rooms) were contracted in Spain. • Developed marketing plans for each property and developed more than 20 performanceimprovement hotel plans to improve customer service and, hotel operational efficiency, which increased the market share and opened up new distribution channels. • Negotiated more than 16 contracts with tour-operators and distributions channels, improving terms and conditions at a reduction of 5% required commission.

• Restaurant Manager (manager 18 staff)
• Silver Springs Moran Hotel
• 01.2007 - 06.2007
• Hotel features: 109 rooms, restaurant, lobby bar, business center, health club, conference and banqueting center hosting up to 1500 delegates. • Created and led the monthly budget and reports. • Controlled the wage vs. sales budgets each week. Decreased the wage budget by 20% compared with the same period the previous year. • Worked in conjunction with the Head Chef on menu planning, internal promotions and award applications. • Recruited, trained and motivated supervisors and staff, successfully decreasing job rotation. • Responsible for sales promotions, ensuring their efficient management. • Responsible for cash control and accounting procedures. • Standardized company policy and procedures, optimised resources, decreased dramatically the number of complaints and increased customer satisfaction.

• Hotel Manager (managed 102 staff)
• Husa Pyramids Hotel ****
• 08.2005 - 01.2007
• Hotel features: 100 rooms, restaurants, health club, business center, meeting rooms, lobby bar, beauty center, car rental, conference and banqueting center hosting up to 150 people. • Responsible for general hotel management and the profit and loss account. • Established a working balance between objectives and available budgets. • Increased sales dramatically within new segments of the market, including corporate, GDS, touroperators and online travel agencies. • Increased dramatically online bookings from 5% to 25% during the period 2005 – 06. • Developed training programs, decreasing absenteeism by 18 % with respect to the period 2003- 2004 and increasing cost-savings by 4%. • Designed and developed marketing strategies in multicultural environments.